Welcome to Patchwork Designs Inc.

Welcome to Patchwork Designs, Incorporated.

Mail
Patchwork Designs Inc.©
8421 Churchside Drive
Gainesville,VA 20120
PHONE: 703-743-9948 FAX: 703-743-9942

NEW ADDRESS, PHONE AND FAX effective August 20, 2007

Mail your order to above address with payment. Make all checks or money orders payable to Patchwork Designs, Inc.

Telephone
(703) 743-9948
leave your credit card number on our secure line

Discover/Visa/Mastercard
(please do NOT give credit card information through email.)

Fax
(703) 743-9942

All items that are IN STOCK will be shipped within 48 working hours after the order is received in the BILLING DEPARTMENT. We are closed on weekends.

ITEMS WILL TAKE LONGER TO SHIP IF THEY ARE ON BACKORDER.

Please note if you mail your order we have no control on when the order will reach us. The order will be processed the the day of receipt.

Shipping Department is open 9-5pm M-F EST.

Scroll down for the NEW postage increase disclaimer.

If you order 1 kit or manual, please use the kit/manual shipping chart.

Shipping Chart for Patches or Lanyards
# of Patches	First Class Mail (priority mail add $2 to postal rate)
1 to 5	$3.55
6 to 20	$4.99
21 to 50	$5.99
51 to 70	$6.99
71 to 100	$9.55
101 to 150	$10.55
151 to 200	$13.00
201 to 400	$15.99
401 to 500	$17.60
Over 500	contact us for pricing

Shipping Chart for Kits and Manuals You may add patches to any kit/manual order with no additional shipping charge Due to the new postage increase of May 2007, one country manual weight and bulk automatically weighs in the priority mail category. The good news is that your items will reach you quicker without you paying the extra $2.00 for priority mail service.
# Of Manuals/Kits	PRIORITY MAIL SHIPPING
1	$6.75
2	$9.25
3 to 5	$10.75
6 to 8	$12.75
10 to 12	$15.75
13 to 20	$22.25
21 to 23	$24.00
Over 23	Contact us

Express Shipping is determined by zone and weight average cost is $28.00
USPS Express 1-2 days depending on your area in the US.

Express Bulk Orders
Contact us for shipping amount
Price is determined by the weight of the product

Shipping Chart for INTERNATIONAL (not APO or FPO) You may add patches to any kit/manual order with no additional shipping charge We only ship Global Priority Mail overseas. In order to save you money we will ship in 2-3 shipments using the Flat Rate Envelope otherwise the shipping would be much more.
# Of Manuals/Kits	GLOBAL PRIORITY MAIL SHIPPING
1 (plus up to 50 patches)	$12.00 (Canada/Mexico) $14.00 (Other countries)
2 (plus up to 100 patches)	$24.00 (Canada/Mexico) $28.00 (Other countries)
# of Patches	GLOBAL PRIORITY MAIL SHIPPING
1-50	$12.00 (Canada/Mexico) $14.00 (Other countries)
51 to 100	$24.00 (Canada/Mexico) $28.00 (Other countries)
	Contact us for shipping on larger purchases

Please contact us for shipping amounts for apparel.
orders@patchworkdesigns.net
There are no returns on apparel.

Rush delivery at an additional charge (excludes bulk orders of 50+):
We offer priority handling and rush delivery.
Next Day -- Contact us on shipping costs.
All Priority Mail orders are processed before First Class orders.
Call or email Patchwork Designs if you have questions on shipping charges.
703-743-9948

Important Information Regarding Shipping

Due to the postal increase in May 2008, we can no longer honor any postage less than $5.95 for orders over 20 patches.
"The new pricing for First-Class mail puts an emphasis on shape as well as weight. Therefore, to more accurately reflect the true cost of doing business, shape is used to determine pricing for parcels. This includes anything over a 1/4 of an inch thick."

According to our training provided by the USPS office, all parcels need to be uniform flat and flexible. None of our shipments fall under that category since we ship patches and books, everything is now under "package rate" rate instead of flat rate first class.
Our shipping has been adjusted accordingly.

Please keep in mind that these shipping prices include shipping and handling, the cost of us putting your package together and sending it to you in addition to the regular postage rate.

For all large quantity orders, including custom orders, you must give us at least a few weeks notice, or a pre-arranged deadline, in order to ensure that we have your items in stock.

For example, if you are doing a GREECE event and will need 100 patches for this event, you will need to place your order a few weeks before the event so that we will have all 100 patches ready for delivery.

Please email orders@patchworkdesigns.net if you have questions concerning your order.

Though we try to keep items in stock at all times, we sometimes sell out of a product by daily orders. This pertains especially to newly released items.

At Patchwork Designs, we always strive for customer satisfaction and want to make sure everyone receives their.

Please understand placing a pre-order or sales order for this patch guarantees that you will receive them as soon as they are available. We will charge your credit card on file when they are available. This ensures that you will receive your items in time for your activity you have planned. If you do not pre-order we can not guarantee that they will be in stock when you need them. We can create a sales order and mark hold for check, but we can not guarantee that they will be in stock when we receive the check. All of our patch orders are first come first serve with PAYMENT.

RETURN POLICY

Our policy is:
No returns on any dated products or custom made products for your organization or group.
This is stated on the order page of our website.

Sometimes returns are taken for DATED ITEMS if there is a demand for that product. Please contact us prior to returning dated items.

We also offer no refunds on any of our books or apparel.

Returns on patches need to be in the condition that they were received and within a 30 day time period.
If it is over 30 days please contact a customer service representative.

All returns are STORE CREDIT. We do not offer refunds on any merchandise.

CATALOG REQUESTS

Our catalog is online now! Check out the front page of our website or click on the icon below to view our catalog page by page.